Legal terms

1. General

1.1. This document establishes the Legal Notice and Terms and Conditions through which the client (hereinafter, the “Client”) accepts a contractual relationship with the company Gloval Travel Ticket SL (hereinafter, the “Provider” or “Gloval Travel Ticket ”), an entity duly constituted in accordance with the laws of Spain, with registered office at C / Juan Bautista Poeta nº4, Castellón de la Plana, Spain, with CIF Number: ESB44513588 and email supportoclienti@ticketsmilan.org , in relation to the provision by the Provider of certain services (hereinafter, the “Services”), which are detailed below.   

The payment platform used by https://ticketsmilan.org/ is the responsibility of Gloval Travel Ticket SL, S.L, ESB44513588, main address C / Juan Bautista Poeta, 4 Bajo Dcha. 12006, Castellón. Gloval Travel Ticket SL is responsible for transactions including returns, cancellations and chargebacks. With the Acceptance of the Terms and Conditions, the Client agrees to establish a contractual relationship with the company Gloval Travel Ticket SL for the use of the payment platform existing in the service.

1.2. The use of the Services is subject to the acceptance and fulfillment of these Conditions, the Privacy Policy, and the Cookies Policy, so the Customer must refrain from using the Services in case of disagreement with them. The Conditions available at any time will be considered valid and therefore applicable. Likewise, all those particular conditions, notices, or operating instructions that are brought to their attention in relation to the Services, and that complete the provisions of these Conditions, will also be applicable to Customers.

2. Services

2.1. As long as the present Conditions, the Privacy Policy and the Cookies Policy are fulfilled by the Client, the Provider will provide certain Services, which essentially consist of the sale of tickets for the event, show, museum or concert (the “Event ”) Described on the Website.

2.2. The Client acknowledges and guarantees that the Provider is not the promoter, organizer or owner of the Event and that its role is limited to acting as a mere intermediary in the online sale of the ticket in advance in order to avoid queues, crowds or sold out tickets for the day selected by the Client.

2.3. The Provider may make available to the Client within its Website, and as part of its Services, certain service packages or “Packs”, with additional guides, plans or functionalities that provide added value and that are an integral and inseparable part of the price selling.

3. Intellectual and industrial property rights

3.1. Gloval Travel Ticket SL will be the sole owner of the written content of the web page accessible through the domain name https://ticketsmilan.org/ (hereinafter, the “Website”) or other domains that may be used by the Supplier, its design, logos, texts, images, brands, databases, structure, audio files, software files, color combinations, and other elements, the structure, selection and order of its contents, as well as the source code with which it is programmed.  

3.2. The Provider owns or, where appropriate, is authorized for use by the legitimate owner, of all intellectual and industrial property rights, as well as any other rights and authorizations, which are related to the Services contracted, as well as the computer programs necessary for its implementation and the information it obtains about it. For this purpose, the Provider does not grant any right or license on the Services provided or on the applications necessary for the provision of the Services, with the exception of the rights and licenses necessary for compliance with these Conditions and only for the temporary duration of the contracted services.

3.3. The Provider grants the Client, under the terms and conditions established in these clauses, a personal and non-transferable license with non-exclusive and worldwide scope and whose temporary validity will be limited to the duration of this Contract. Consequently, access to the Website and the Services does not grant Clients the right, or any ownership, over the intellectual and / or industrial property rights of the content that hosts the Website and the Services, nor, in particular, The source code of the Website, which is not transferable under any circumstances. The Provider reserves the possibility of exercising the corresponding legal actions against Clients and / or third parties that violate or infringe the rights of intellectual and / or industrial property .

3.4. Intellectual property rights also include the written content of the Website, its design, logos, texts, images, brands, databases, structure, audio files, software files, color combinations, and other elements, the structure, selection and order of its contents, as well as the source code with which it is programmed, protected in accordance with the applicable legislation regarding copyright and industrial property rights. It is expressly prohibited any exploitation, distribution, reproduction, transformation, adaptation, translation, assignment, modification, communication to the public, or any other form of exploitation or dissemination, of all or part of the content of the aforementioned Website, in any form or by any medium, unless prior written authorization of the Provider, and may result in infringement of these rights to the corresponding civil or criminal extrajudicial or judicial proceedings. 

3.5. Any Client or third party that considers that there has been a violation of their legitimate rights, must notify said circumstance in writing to the Provider through the email supportoclienti@ticketsmilan.org

4. Contract conditions and use of the Services

4.1. The Services offered by the Provider may only be hired by Clients whose minimum age is 18 years.

4.2. The Provider reserves the right to update, modify or delete the information contained in the Website, and may even limit or not allow access to such information, without prior notice. Especially, the Provider reserves the right to eliminate, limit or prevent access to its Website when technical difficulties arise due to events or circumstances outside the Provider and that, in its discretion, decrease or annul the standard security levels adopted for the appropriate operation of said Website.

4.3. In no case will the Provider be responsible for losses, damages or damages of any kind that arise from accessing and using the Website and the Services, including, but not limited to, those produced in the computer systems or in the Client's systems. The Provider shall not be liable, by way of example, for (i) the damages that Customers may suffer due to improper use or defective configuration, or due to a virus infection of their equipment; (ii) falls, interruptions, absence or defect in telecommunications; (iii) the information transmitted and stored, or its exploitation; (iv) errors produced by access providers; or (v) any illegitimate interference by a third party. In this sense, the Client undertakes to adopt whatever security measures are convenient or necessary to preserve the confidentiality and secrecy of its User (Login) and Password (Password) of access to the Services that will be, in any case, personal and nontransferable Any form of assignment of use by the Client of its User and Password in favor of third parties outside the Client who has contracted the Services is strictly prohibited.

4.4. The Client undertakes to make a lawful use of the Services and undertakes, like the Provider, to comply with applicable applicable law, these Conditions, morality and / or public order. It is up to the Client to respect the aforementioned norms, showing special attention to Intellectual and Industrial Property rights, refraining from using the Services for illicit purposes, or in such a way that it violates or violates the rights and interests of the Provider or third party holders thereof . The Client will be exclusively responsible for any damages or losses of any nature that may arise from the incorrect, illegitimate or illegal use made of the Services. In particular, and unless the Provider so expressly agrees and in writing with the Client, any form of resale or reuse of the Services in favor of third parties is strictly prohibited, so the Client will always act as the end user of the Services.

4.5. In case of violation of any of the obligations indicated in this clause and, in general, of any of the provisions of these Conditions, the Provider shall have the right to terminate the contract with the Client, without the latter having the right to claim or compensation any, the Provider also reserving the right to interrupt the provision of the Services, to suspend them temporarily or even permanently, and, where appropriate, the subsequent complete cancellation of all the Services.

4.6. Any of the notifications provided in these Conditions or any others that the Provider needs to make to the Client in the development of the contractual relationship will be understood as made by means of a communication sent to the contact email indicated by the Client at the time of making the high in the service, being the responsibility of the Client to keep said information updated at all times. On the other hand, any notification that the Client wishes to make to the Provider must always be channeled to the email address of the provider supportoclienti@ticketsmilan.org

5. Economic conditions. Improvement of the purchase and method of payment

5.1. Once the request for Services by the Client has been made by sending the corresponding online request, the acceptance of these Conditions, which implies the acceptance of the characteristics of the offered ticket or tickets as well as the selected modality, the Provider will proceed to send an e-mail to the Client with the tickets as well as additional information or functionalities. It will be the exclusive responsibility of the Client to print the tickets or follow the instructions of the event organizer so that the ticket can be used.

5.2. Once the price has been paid by the Client, and the amount of which will not be refundable as indicated below, the latter will begin providing them.

5.3. Payment of the price will be made by one or more charges in the bank card number provided by the Client during the contracting process, or alternative payment method offered by the Provider. The Client is obliged to have sufficient credit on the card or, where appropriate, a sufficient balance in the account of the means of payment linked to the card so that the amounts due can be collected at the time. In case of default, the Provider will not provide any Service.

5.4. The price of the ticket or tickets sold will not be refundable in any case and under any circumstances. To this end, the Client accepts and acknowledges that the sale of tickets is expressly excluded from the right of withdrawal contemplated in the EU Directives and in the applicable regulations on consumer protection.

5.5. The Provider offers a VIP Experience to visit or attend the Event that is published on this Website in accordance with the rates and economic conditions established therein and that the Client declares to know and have reviewed. The prices established on the Website will include the price of the ticket as well as, where appropriate, a series of additional services that are described on the Website and that will allow the Client to enjoy a different and unique experience during his visit to the Event. Likewise, the Supplier may additionally, and in a discretionary manner, vouchers, gift tickets or discounts, which will be disclosed where appropriate by the Supplier through the Website.

6. Availability of the Services and the Website

6.1. The access and use of this Website is completely voluntary and implies full acceptance of all the provisions included in these Conditions from the moment it is accessed, whether or not it is registered on the Website. The Services will not be accessible without prior payment of the corresponding value or amount. 

6.2. The Provider may alter at any time and without prior notice the design, presentation and / or configuration of the Website, as well as some or all of the contents and Services. These Conditions are those in force since the date of their last update. The Provider reserves the right to modify them at any time and without notice, in which case they will come into effect from their publication on the Website and will be applicable to all Clients from that date. Therefore, the Provider recommends that Customers who want to enter and make use of the Website, read carefully the content of these Conditions each time they access. The contents of the Website, especially informative and advertising references, unless expressly stated otherwise, do not constitute a binding offer. The Provider recommends that Customers carefully consult the information available on the Website, to obtain detailed information, evaluate prices and confirm the conditions and specifications of each service in force at the time, request it if they wish, and make the corresponding contract.     

6.3. The Provider and the Website are not responsible for the veracity, integrity or updating of information that is not of their own elaboration and of which another source is indicated, nor are they the owners of the other sites of the Network that can be accessed through the use of links or hyperlinks that are available within your Website. Such links or hyperlinks are for informational purposes only, are governed by the terms and conditions of use that are required by the owners of said websites, and in no case imply support, approval, recommendation, sponsorship, distribution , marketing or any relationship between the Provider and the persons or entities that are authors and / or managers of such content or owners of the sites where they are located, nor any guarantee of the Provider for the proper functioning of the linked sites or contents. Consequently, the Provider will not assume any responsibility for hypothetical damages that could be caused by the use of the aforementioned information, with the Client accessing the respective contents and conditions of use under his sole responsibility.  

6.4. However, the Client is authorized to make links or links that lead to the Provider's Website, provided that: (i) The identity of its owner is recorded; (ii) The link may only link to the main or home page, without reproducing it in any way; (iii) The trademarks registered by the Provider or any other distinctive sign that may confuse the ownership of the Website established by the link are not used; and (iv) The pages or sites of the Network through which the link is made must not violate morals, public order and good customs and must be respectful of the principles of non-discrimination and respect for dignity of the person, protection of youth and childhood.  

6.5. The Client is obliged to use the Services and contents provided by the Website in accordance with the applicable legislation in force, to the principles of good faith and to the generally accepted uses and not to contravene with his performance through the Website the public order nor the provided in these Conditions. Therefore, any use for illegal purposes or that harms or prevents, may damage and / or overload, in any way, the use and normal operation of the Website, or that directly or indirectly threaten them or against any third.

7. Responsibility

7.1. The Provider does not guarantee or be held liable, in any case or circumstance, for the following facts and contents, nor for any damages and losses that may, where appropriate, derive from them:

a) Lack of availability, continuity, access, maintenance and effective operation of the Website and / or the Services, as well as the accuracy, suitability, completeness, relevance, timeliness and reliability of its contents and results, whatever the cause and the difficulties or technical or other problems in which these facts originate. The Provider will act at all times in good faith and will make every effort to minimize the impact of situations such as those described here. The information contained in the Website may be updated, modified or deleted without prior notice.

b) Damage that may arise from the illegal or improper use of this Website by the Client. At the same time, the Client undertakes to keep the Provider harmless and indemnify as a result of the damages and losses that may be caused to third parties as a result of the illegal or improper use of the Website by the Client. 

c) Transmission and / or existence of viruses, other elements or programs harmful to the equipment of the Clients that could affect them, as a consequence of the access, use or examination of the Website or that produced alterations in their electronic documents or files.

d) Illegal, negligent, fraudulent use, supplanting the personality of a third party or contrary to the content of these Conditions in good faith, generally accepted uses or public order.

e) Violations or infringements of the laws, uses or customs in force regarding intellectual property rights, industrial property, business or contractual secrets, privacy rights, honor, image, property, publicity or unfair competition, among others, of third parties.

f) Breach by third parties of their obligations or guarantees derived or contracted in relation to the services provided to Clients through the Website, as well as for the lack of quality, reliability, adequacy to what is offered, legality, utility and availability of services provided by third parties and made available to Clients on the Website.

7.2. The above enumeration is merely enunciative and is not, in any case, exclusive or exclusive in any of its points.

8. Privacy and Cookies Policy

The Client is subject to our Privacy and Cookies Policy. To this end, both Policies will be an integral and inseparable part of these Conditions. 

9. Applicable legislation and competent jurisdiction

Any dispute arising from the interpretation or execution of these Conditions will be interpreted based on the laws of Spain. Likewise, for the resolution of any dispute, the parties, expressly waiving any other jurisdiction that may correspond to them, expressly and irrevocably submit to the exclusive jurisdiction of the Courts of Spain, although in the event that the Client acts in their Consumer status may choose an alternative jurisdiction in accordance with its own regulations on consumer protection.



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